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  1. FREQUENTLY ASKED QUESTIONS
    06 January 2020

       

      1.       If I live outside Lagos and don’t have the electronic devices, how will I pass through the toll plaza?

      You can buy either the prepaid cards or vouchers at our customer service centres at any of our toll plazas or from our Roving Toll Collectors in the lanes on the Lekki-Ikoyi Link Bridge Toll Plaza.

       

      2.       Where can I get the eTag, prepaid cards or vouchers?

      You can get the e-Tag, prepaid cards or vouchers from our customer service centers at any of         the toll plazas.

       

      3.       What if I don’t want to come to your office to get the prepaid card or voucher?

      You can make payment through the LCC mobile app. Download the app on Google play store and Apple app store and click on “Quick Payment”

       

      4.       What do I do when I have exhausted my funds on the prepaid cards?

      You can top up your card on the LCC mobile app or via our online payment channels including www.payarena.com; www.quickteller.com; www.thankucash.com; www.mypaga.com . You can also visit any bank Automatic Teller Machine (ATM), Internet Banking portals and mobile applications or do a direct transfer to any of the bank accounts stated below:

       Account Name: LEKKI CONCESSION COMPANY:

      1.       STERLING BANK: 0051091456 

      2.      ZENITH BANK PLC: 1014669645

      3.       GUARANTY TRUST BANK: 0221921903

       

      5.       What will happen if I get to the toll plaza and only have cash on me?

      You can buy the prepaid cards or vouchers from our Roving Toll Collectors in the lanes before you get to the booth.

       

      6.       How can I register for the eTag?

                    Send REGISTER to 5222 from your mobile phone (please note that network charges apply)

      You can register online at www.lcc.com.ng,  Visit any of our customer service centers or send us an email at customerservice@lcc.com.ng

       

      7.       What are the requirements for the eTag Registration?

      a.      Completed application form (available online)

      b.      Valid Identification Driver’s license (Individual account) or certificate of incorporation (corporate account)

      c.       Vehicle’s proof of ownership or Data page of Vehicle license

      d.      Initial deposit of N2,000. This activates your devices and serves as your start up balance

       

      8.       How can I top up the funds in my toll account

      You can top up on the LCC mobile app or via our online payment channels including www.payarena.com; www.quickteller.com; www.thankucash.com; www.mypaga.com . You can also visit any bank Automatic Teller Machine (ATM), Internet Banking portals and mobile applications or do a direct transfer to any of the bank accounts stated below:

       Account Name: LEKKI CONCESSION COMPANY:

      1.       STERLING BANK: 0051091456 

      2.      ZENITH BANK PLC: 1014669645

      3.       GUARANTY TRUST BANK: 0221921903

       

      9.       How do I receive my statement?

      You will receive your statement automatically at the end of the month via the email address provided to LCC. You may also request for your statement of account at any other time.

       

      10.   Where can I download the LCC mobile app?

      You can download the LCC mobile app on Google play store and Apple app store

       

      11.   How do I check my Toll Account Balance?

      You can check you toll account on the LCC mobile appKindly look at the display in the lanes as you exit the lanes for your toll balance. You may call our Toll Free Customer Helpline- 0800 22 555 22, or any of these helplines 0701 175 3784, 0701 583 8155 and 0701 583 8157. You can also send an email to customerservice@lcc.com.ng

       

      12.   Can I use one device for the two toll plazas?

      Yes the two toll plazas have been merged. You can use one device at both plazas. Please contact LCC if you have concerns about the performance of your toll devices. 

       

      13.   What are your contact details?

      Email: customerservice@lcc.com.ng

      Twitter: @lcctollroad

      Facebook: lekkiconcessioncompanyltd

      Instagram:@lcctollroad

      Toll Free Number: 0800 22 555 22

      Mobile Number: 0701 175 3784/ 0701 583 8155 and 0701 583 8157

       

      14.   What are the LCC opening hours?

      Our business hours at the Customer Service Centre in Admiralty Circle Plaza and Customer Service Centre Lekki Ikoyi Bridge are :

      Monday – Friday      8am - 7pm

      Saturday                   10am - 4pm

      Sunday                      12pm - 5pm

      Public Holidays        10am - 4pm  

      Our business hours at the Customer Service Centre in Conservation Plaza are :
      Monday – Friday      8am - 5pm
      Saturday                   10am - 4pm
      Sunday                       12pm-5pm

      Our business hours at the Call Centre in Admiralty Circle Plaza and Customer Service Centre are : 
      Monday – Friday      8am - 7pm
      Saturday                   10am - 4pm
      Sunday                      12pm - 5pm
      Public Holidays        10am - 4pm  

       

       

       




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